Research Papers

WHITE PAPER - Good communications are key to any company's success. The most successful enterprises strive for anywhere, anytime communications to best serve employees and clients who are increasingly mobile and geographically diverse. By unifying communications, a company can deliver communications anywhere, anytime and any way.
Posted: June 25, 2009 | Published: June 25, 2009


Topics:  Communications Systems | Communicator (Software) | Messaging Protocols | Messaging Security | Messaging Software | Telephony Services | Telephony Systems | VoIP

WHITE PAPER - Emerging applications like VoIP, video, Web services, and data replication are placing unprecedented performance demands on enterprise Metropolitan and Wide Area Networks (MANs/WANs). How can enterprises meet these requirements and still keep networking costs under control? This paper fills in the details.
Posted: June 15, 2009 | Published: December 30, 2008


Topics:  LAN | MAN | Network Management | Network Management Protocols | Network Management Services | Network Performance | VoIP | VPN | WAN | Web Services

PODCAST - Multi-screen is the next step beyond Triple Play. Triple Play allows consumers to experience media on their mobile, their TV, and their PC. Multi-screen allows content to be consumed seamlessly. Listen to this podcast and see how both consumers and service providers benefit from this evolutionary step in multimedia presentations.
Posted: June 9, 2009 | Premiered: June 9, 2009


Topics:  IPTV | Mobile Device Management | Streaming Media Services | Streaming Video Software | Telecommunications Infrastructure | Telecommunications Management Software | Telecommunications Networks | Telecommunications Services | Telecommunications Software | VoIP | Wireless Application Development | Wireless Internet | Wireless Telephony Systems

PODCAST - In this podcast, you will hear how today's operational IPTV business will soon evolve to a multimedia and multi-screen environment and how Alcatel-Lucent is helping service operators along that very important journey.
Posted: June 9, 2009 | Premiered: June 9, 2009


Topics:  IPTV | Telecom Provisioning | Telecommunications Carrier Systems | Telecommunications Infrastructure | Telecommunications Management Software | Telecommunications Networks | Telecommunications Systems | Telephony Services | Telephony Systems | VoIP

EGUIDE - VoIP, and IP networks in general, work better when they can connect directly to other IP networks. However, there are challenges to skirting the PSTN altogether. This E-Guide covers the pitfalls of VoIP islands; the challenges associated with moving away from the PSTN; and ultimately how to get the most from your IP network.
Posted: May 29, 2009 | Published: May 29, 2009


Topics:  Bandwidth Management | IP | IP Networks | IP Telephony | Network Performance | PSTN | Telecommunications Carrier Systems | Telecommunications Networks | Unified Messaging | VoIP

EGUIDE - This guide is intended for both IT staff, voice system managers, as well as CIOs. It describes the issues decision makers need to understand as they set out to build a winning unified communication strategy.
Posted: May 20, 2009 | Published: May 19, 2009


Topics:  CIOs | Communications Networks | Communications Software | Communications Systems | Email Management | IP | IP Telephony | IP Videoconferences | TCO | VoIP | Wireless Computing

ANALYST REPORT - Check out this analyst report that examines real-life business situations and provides recommendations about IP telephony solutions providers and best practices.
Posted: May 19, 2009 | Published: May 19, 2009


Topics:  CIOs | Customer Service | IP | IP Networks | IP Telephony | VARs | Vendor Selection | Vendors | VoIP

WHITE PAPER - The purpose of this white paper is to present and discuss the ShoreTel TCO Tool, an analytical method that informs and accelerates the technology evaluation process by calculating and comparing the TCO of available IP-based UC systems.
Posted: May 19, 2009 | Published: May 19, 2009


Topics:  Communications Networks | Communications Systems | IP | IP Telephony | TCO | Vendor Selection | Vendors | VoIP

PRODUCT LITERATURE - ShoreTel's architecture and design not only deliver high reliability, but do so in a very simple and cost-effective manner. This paper describes ShoreTel's unique approach to providing extremely reliable VoIP.
Posted: May 19, 2009 | Published: May 19, 2009


Topics:  Enterprise Architectures | Enterprise Systems | High Availability | IP Networks | IP PBX | IP Telephony | Telephony Services | Telephony Systems | VoIP

WHITE PAPER - Skype usage is continuing to gain ground in enterprises with over 250 million downloads worldwide. Management therefore needs to decide whether the benefits overcome the drawbacks and set appropriate policies within the organization. Read this paper for more details.
Posted: May 14, 2009 | Published: May 14, 2009


Topics:  Enterprise Systems | Firewall Appliances | Firewall Management | Instant Messaging | Instant Messaging Security | Telephony Services | Telephony Systems | VoIP

PODCAST - Moderated by Mark Lowenstein, Managing Director of the Mobile Ecosystem, the leading consulting and advisory firm focused on next generation mobile communications products and services, this podcast features the top ten questions asked by service providers when considering an open source BSS solution.
Posted: May 12, 2009 | Premiered: May 12, 2009


Topics:  Network Management | Network Operations Centers | Operational Support Systems | Systems Management | Systems Management Services | Telecommunications Management Software | VoIP

WHITE PAPER - This paper presumes that your enterprise already has a data network security policy in place. It examines the many different settings that are available to help secure the Cisco IP Phones from potential hacker attacks, and it looks at a selection of Cisco secure infrastructure technologies that are especially useful for protecting voice systems.
Posted: May 1, 2009 | Published: May 1, 2009


Topics:  Communications Networks | Hackers | Network Management | Network Security | Security Infrastructure | Security Policies | Voice Communications Software | VoIP

WHITE PAPER - The goal of this white paper is to help the reader gain a better understanding of the challenges presented by VoIP as well as what must be done from a planning and management perspective to successfully deploy VoIP. The discussion includes a high level description of a proven methodology for deploying VoIP and other demanding applications.
Posted: April 30, 2009 | Published: April 30, 2008


Topics:  Business Intelligence | Business Process Management | Telephony Services | Telephony Systems | Unified Messaging | Unified Messaging Systems | VoIP

WHITE PAPER - This paper summarizes in question and answer format the many critical factors pertaining to VoIP's viability, regardless of which vendor's IP-PBX system is deployed across the distributed enterprise.
Posted: April 20, 2009 | Published: December 2, 2008


Topics:  Network Convergence | Network Management | Network Monitoring | Network Traffic Management | Voice Quality | VoIP | WAN | WAN Hardware

DATA SHEET - To optimize VoIP deployments, Blue Coat is driving a new generation of solutions designed to accelerate converged IP voice and data networks. With Blue Coat's Application Delivery Network (ADN), IT can deploy comprehensive application visibility, security and acceleration technologies to deliver the highest quality VoIP transactions possible.
Posted: April 20, 2009 | Published: December 2, 2008


Topics:  Application Deployment | Application Life-Cycle Management | Application Performance Management | Application Performance Management Software | Network Performance | Network Performance Management Software | QOS | Voice Quality | VoIP