Research Papers

WHITE PAPER - This white paper provides core principles companies can use to help them select a CRM system that each sales user feels was built just for them.
Posted: October 10, 2008 | Published: October 10, 2008


Topics:  CRM | Dashboards | Microsoft Outlook | ROI | Sales | Security

CASE STUDY - MarkMonitor AntiPhishing Solutions selected for its leading fraud prevention technology and global web site shutdown services.
Posted: October 10, 2008 | Published: October 9, 2008


Topics:  Financial Services | Fraud Protection | Phishing | ROI

WHITE PAPER - This white paper uses examples in three industries with the heaviest fax usage - finance, healthcare, and insurance - to demonstrate costs and risks that are shared across all industries.
Posted: October 10, 2008 | Published: October 10, 2008


Topics:  Business Processes | Hardware | HIPAA | Regulatory Compliance | ROI | Security | TCO

WHITE PAPER - This Tech Report, "SRM Explained" helps demystify the scope and capabilities of storage resource management tools and discusses how a new generation of SRM tools are helping storage professionals understand how much storage is available.
Posted: October 10, 2008 | Published: October 10, 2008


Topics:  Application Programming Interfaces | Disaster Recovery | ROI | Software | Storage Resource Management

WEBCAST - Please join us for a webinar featuring a detailed overview of the strategies and considerations involved with moving Exchange Server onto a virtualized infrastructure.
Posted: October 9, 2008 | Premiered: October 9, 2008


Topics:  ROI | VMware

WHITE PAPER - A new version of ITIL provides more practical guidance and a service lifecycle approach that reflects how IT operates in the real world. Increase financial transparency, service delivery performance and customer satisfaction with a service catalog.
Posted: October 7, 2008 | Published: October 7, 2008


Topics:  CMDB | Customer Satisfaction | Financial Management | IT Service Management | IT Services | ITIL | Portfolio Management (IT Management) | Productivity | ROI | Service Level Management

WHITE PAPER - Learn why deploying a Service Catalogue is an essential early step in the adoption of ITIL and how it will deliver significant ROI, improve operational efficiency and enable end-to-end IT service management.
Posted: October 7, 2008 | Published: October 7, 2008


Topics:  CMDB | Customer Satisfaction | Financial Management | IT Service Management | ITIL | Productivity | Risk Management | ROI | Service Level Management | SOA

WEBCAST - With this webcast you'll gain a context for understanding the role of cloud computing and its potential for their organizations as well as a pragmatic, actionable, step-by-step framework for achieving measurable benefits now.
Posted: October 7, 2008 | Premieres: October 23, 2008


Topics:  Application Life-Cycle Management | Application Performance Management | ERP | Infrastructure Management | ROI

WHITE PAPER - A successful strategy for taking your email marketing/web analytics integration beyond traffic analysis is to use web analytics for gauging effectiveness of email marketing initiatives and determining optimization tactics.
Posted: October 6, 2008 | Published: October 4, 2008


Topics:  CRM Analytics | Email Management | Email Marketing | Email Security Policies | Email Software | ROI | Strategic Planning | Web Analytics

WHITE PAPER - Download today and see how Riverbed helps enterprises accelerate encrypted, secure traffic and improve performance of chatty web-based applications that have been previously unaddressed by other WDS products.
Posted: October 3, 2008 | Published: October 3, 2008


Topics:  IP Networks | Mobile Device Management | Mobile IP | Mobile Workers | Network Security | Network Traffic Management | ROI | Scalability Testing | WAN

WHITE PAPER - IBM Cognos has a flexible and tiered pricing grid that enables companies to cost effectively deliver BI and PM benefits to more users, and more types of users.
Posted: October 2, 2008 | Published: October 2, 2008


Topics:  CRM | ERP | Productivity | ROI | TCO | Testing

WHITE PAPER - In this paper, CA presents an eye-opening look at ways to improve your IT infrastructure at its most fundamental level.
Posted: October 2, 2008 | Published: October 2, 2008


Topics:  Capacity Planning | IT Infrastructure | Network Management | Productivity | ROI | Service Level Management | Voice Networking | Voice Quality

WHITE PAPER - PSO technologies keep storage capacity requirements as low as possible and guarantee zero impact on application performance.
Posted: September 30, 2008 | Published: September 30, 2008


Topics:  Application Performance Management | Hardware | ROI | SSO | Storage Capacity | Storage Management Services | Storage Resource Management | Storage Systems

WHITE PAPER - This paper discusses the evolution of telework. It discusses how and why it started, its development and evolution, where it is today, where it's going, problems to be addressed, and why it's being adopted by a growing number of employers.
Posted: September 29, 2008 | Published: September 27, 2008


Topics:  Change Management | Communications Networks | Disaster Recovery | Productivity | Remote Network Management | Remote Offices | ROI | Security | SMBs | Teleconferences

WEBCAST - Each type of virtualization - server, storage, desktop, application, and network - offers its own ROI. Learn about features and benefits of the five main types of virtualization to cater your virtualization strategy to your organization.
Posted: September 29, 2008 | Premiered: September 29, 2008


Topics:  Application Performance Management | Data Center Management | Data Centers | Network Performance | ROI | Server Virtualization | Server Virtualization Software | Storage Virtualization | Storage Virtualization Software