Research Papers

WHITE PAPER - This white paper will examine the supply-chain problems now confronting manufacturers, the benefits of managing supply-chain performance more effectively and the risks presented by some efforts to achieve those benefits.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  B2B | Best Practices | Manufacturing | Outsourcing | Supply Chain Management

WHITE PAPER - This paper explains the key challenges in managing outsourced and offshore product development programs.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Knowledge Management | Outsourcing | Product Development | Software Development Tools

WHITE PAPER - Customer Managed Inventory (CMI) is a business model that allows organizations to: access, control and replenish inventory from their manufacturers or suppliers. Read this paper and learn about Clear Spider's CMI technology.
Posted: September 1, 2008 | Published: September 1, 2008


Topics:  Competition | CRM | Customer Data Management | Customer Satisfaction | Customer Self-Service | Inventory Management | Outsourcing | Sales | Security | Vendors

WHITE PAPER - Vendor Managed Inventory (VMI) is a business model that allows supplier/manufacturer organizations to access, control, and replenish inventory for their customers. Clear Spider is the industry leader in VMI technology.
Posted: September 1, 2008 | Published: August 20, 2008


Topics:  Barcodes | Cost Benefit Analysis | CRM | Inventory Management | Outsourcing | Sales | Security | Vendor Selection

WHITE PAPER - This whitepaper examines how telecom providers can exploit the growing desire for managed services by delivering the right network management and application performance services.
Posted: August 13, 2008 | Published: August 13, 2008


Topics:  Application Performance Management | Business Systems | Network Management | Operational Support Systems | Outsourcing | SOA | Software as a Service | Telecom Provisioning | Telecom Spending | Vendors

WHITE PAPER - The inefficient methods for supporting a CRM environment are costing clients millions of dollars. This paper discusses new models that ease the cost and time burden for the client while providing a more-intimate client-vendor relationship.
Posted: August 10, 2008 | Published: August 1, 2008


Topics:  Application Performance Management | Best Practices | Contact Centers | CRM | Outsourcing | Time Management | Vendors

WHITE PAPER - This white paper reviews the key steps necessary to implement a transactional email marketing campaign. It also recommends methods to ease the pain of implementation while improving the results.
Posted: August 8, 2008 | Published: January 1, 2007


Topics:  CRM | Customer Service | Email Marketing | Messaging Software | Online Shopping | Outsourcing | Personalization | Retail Trade Industry | Sales | Shopping Cart Software

WHITE PAPER - The Multisourcing approach allows clients to pick and choose between Service Providers and select the "right" sources for IT services in order to obtain the best business outcomes.
Posted: August 6, 2008 | Published: August 6, 2008


Topics:  ITIL | Outsourcing | Procurement | ROI | SLA

WHITE PAPER - The growing trend towards Multisourcing as the IT sourcing strategy of choice brings with it a unique set of challenges for clients and service providers alike.
Posted: August 6, 2008 | Published: August 1, 2008


Topics:  Balanced Scorecards | Business Process Management | Business Process Outsourcing | Collaboration | Outsourcing | ROI | SLA

WHITE PAPER - Read how you can increase client value and lower costs through implementing more efficient resourcing and partnering processes and cocreating value with your clients.
Posted: August 6, 2008 | Published: January 1, 2007


Topics:  Business Intelligence | Globalization | Outsourcing | Professional Services Industries | SOA | Software as a Service

WHITE PAPER - Learn how you can transform traditional supply chains from linear, sequential processes into adaptive supply chain networks.
Posted: August 6, 2008 | Published: January 1, 2007


Topics:  Collaboration | Globalization | Manufacturing | Outsourcing | Supply Chain Management

WHITE PAPER - This whitepaper will explore the single-source, and the multi-source approach to application development, highlighting the advantages and disadvantages of each, and pointing out the distinct advantages that multi-sourcing has over single-sourcing.
Posted: August 4, 2008 | Published: January 1, 2006


Topics:  Application Development | Outsourcing | Software Development Life-Cycles | Software Quality Assurance | Software Testing | Testing

WHITE PAPER - This white paper presents an overview of an innovative approach to integrating global resourcing and the latest test automation tools. It also explores the software development and testing process, global resourcing and the automation of software testing.
Posted: August 4, 2008 | Published: January 1, 2006


Topics:  Cost Benefit Analysis | Outsourcing | Quality Control | Risk Assessment | Software Configuration Management | Software Development Life-Cycles | Testing | Training

PODCAST - Many organizations today are considering outsourcing for managing the lifecycle of their Enterprise Resource Planning environment. This Webcast address the challenges typically faced in managing ERP environments as well as the benefits of outsourcing.
Posted: July 25, 2008 | Premiered: July 25, 2008


Topics:  Application Life-Cycle Management | Application Outsourcing | Benefits | Business Intelligence | Business Process Management | Business Process Management Software | eBusiness Software | ERP | Oracle (Product) | Outsourcing | Risk Assessment | SAP (Product) | Vendors

WHITE PAPER - The development of Web 2.0 technologies enhances the functionality and flexibility of the Web as a content and delivery mechanism, that enable the emergence of the "community" as a market, collaborative and creative force.
Posted: July 21, 2008 | Published: June 29, 2007


Topics:  Customer Self-Service | Customer Service | Customers | Financial Services | Outsourcing