Research Papers

PRODUCT LITERATURE - CA IP-based service management solutions help you protect and grow your customer base, extend competitive advantage and reduce risk by enabling you to deliver new managed services.
Posted: October 6, 2008 | Published: October 4, 2008


Topics:  Configuration Management | ITIL | Mobile Device Management | Network Performance | SLA | VoIP

WHITE PAPER - The file server is meant to house data--or keep data "at rest" in regulatory terminology--so that a user or groups of users can access specific information depending on their roles in a company.
Posted: October 6, 2008 | Published: October 3, 2008


Topics:  IT Service Management | ITIL | Software | Training | Windows

WHITE PAPER - This document gives a brief idea about cost-containment, compliance/governance, carbon footprint and continuity.
Posted: October 1, 2008 | Published: September 30, 2008


Topics:  CobiT | Disaster Recovery | EPA | ISO | ITIL | Sarbanes-Oxley Compliance | SOA | Software | Storage Management

PODCAST - In this podcast, expert Jasmine Noel of Ptak Noel & Associates explains IT automation's relationship to the sources of provisioning and change activities and why the "write a script" approach no longer works.
Posted: September 26, 2008 | Premiered: September 26, 2008


Topics:  Business Process Automation | Change Management | CobiT | Compliance (Systems Operations) | ITIL | Patch Management | Quality Control | Scripting | TCO

WEBCAST - In this webcast expert Jasmine Noel of Ptak Noel & Associates explains IT automation's relationship to the sources of provisioning and change activities and why the "write a script" approach no longer works.
Posted: September 26, 2008 | Premiered: September 26, 2008


Topics:  Business Process Automation | Business Process Automation Software | Change Management | CobiT | Compliance (Systems Operations) | Cost Benefit Analysis | ITIL | Scripting | TCO

WEBCAST - CMDB is not a silver bullet for managing application complexity-so, how do you prevent garbage-in garbage-out? This webcast uses real-life examples to show you how to create a solid, unified foundation that supports dependency mapping.
Posted: September 24, 2008 | Premiered: September 24, 2008


Topics:  CMDB | IT Service Management | ITIL | SLA | SLA Management Services | Systems Management

WHITE PAPER - This white paper addresses five of the most important change management challenges that CIOs have to meet and how organizations can turn these challenges into a business advantage.
Posted: September 19, 2008 | Published: September 19, 2008


Topics:  Application Life-Cycle Management | Change Management | ITIL | Productivity | Security | Six Sigma | Software Configuration Management | Software Maintenance

WHITE PAPER - Enterprise Change Management (ECM) looks at an enterprise's lines of business, tying together the needs of the business and the developing IT infrastructure. This whitepaper introduces some of the features of ECM.
Posted: September 18, 2008 | Published: September 18, 2008


Topics:  Change Management | CMM (Capability Maturity Model) | IEEE | ISO | ITIL | Metrics | Process Control Software | Project Management | Six Sigma

WHITE PAPER - This white paper details how each of the main ITIL areas can be applied specifically to IP address management (IPAM), and the benefits that can be achieved from using an ITIL management framework.
Posted: September 5, 2008 | Published: September 5, 2008


Topics:  Business Intelligence | ITIL | Network Configuration Management | Network Management | Security Management | Systems Management

WHITE PAPER - The combined enterprise goal of simplifying the daily operations of today's data centers and ensuring comprehensive compliance with regulations plays a huge part in running a cost-effective and risk-free business.
Posted: August 25, 2008 | Published: August 25, 2008


Topics:  Business Intelligence | Data Center Management | Data Centers | ERP | ITIL | Security

WHITE PAPER - Business Service Management helps establish IT as a strategic service supplier that streamlines customer transactions and enables business growth.
Posted: August 25, 2008 | Published: August 25, 2008


Topics:  Best Practices | Business Processes | Business Service Management | Disaster Recovery | ITIL

WHITE PAPER - Knowledge Management is a multi-faceted initiative involving a degree of cultural change for the organization, it requires a change in processes, a reevaluation of how knowledge is captured and represented.
Posted: August 25, 2008 | Published: August 25, 2008


Topics:  Business Intelligence | Customer Satisfaction | ERP | IT Service Management | ITIL | Knowledge Management

WHITE PAPER - ITIL starts with a commitment to the people of IT, because it consists of a series of individual IT practitioner certifications.
Posted: August 25, 2008 | Published: August 25, 2008


Topics:  Change Management | IT Service Management | ITIL

WHITE PAPER - This white paper shows the progression of service management since the 1990s. It will discuss the hidden service life cycles and how to make them work once they are visible. Learn how to improve services and better align IT with business objectives.
Posted: August 13, 2008 | Published: March 1, 2008


Topics:  Applications Management | Customer Service | Dashboards | IT Service Management | ITIL | Partnerships | Supplier Management | Top-Down Design

WHITE PAPER - The Multisourcing approach allows clients to pick and choose between Service Providers and select the "right" sources for IT services in order to obtain the best business outcomes.
Posted: August 6, 2008 | Published: August 6, 2008


Topics:  ITIL | Outsourcing | Procurement | ROI | SLA