Research Papers

WHITE PAPER - The Apptio on demand is a powerful new way to bring Cost Transparency to IT in an automated fashion. Learn how it enables progressive IT organizations to lead this change, usher in a new era of strategic IT management and establish a true partnership.
Posted: August 8, 2008 | Published: August 1, 2008


Topics:  Business IT Alignment | Collaboration | Cost Benefit Analysis | Data Centers | Data Management | Desktop Management | Investments | IT Best Practices | IT Service Management | SLA | Software as a Service

WHITE PAPER - Many IT project management initiatives often miss goals, exceed budgets and fail to deliver benefits. Read this paper to learn how optimizing project management can help organizations transition from managing IT projects to managing business outcomes.
Posted: August 1, 2008 | Published: August 1, 2008


Topics:  Application Life-Cycle Management | Business IT Alignment | Business Process Management | IT Best Practices | Project Management | Project Management Software | Project Portfolio Management | Software Development Life-Cycles | Software Development Methodologies | Software Development Tools

VIDEOCAST - In this webcast John Haggerty discusses the concept of pervasive performance management, gives a lesson on framing issues and, more importantly, shows how technology can solve some pretty thorny business problems.
Posted: July 21, 2008 | Premiered: July 21, 2008


Topics:  Application Life-Cycle Management | Application Performance Management | Business Intelligence | ERP | ERP Software | IT Best Practices | IT Service Management

WEBCAST - View this webcast to learn how you can survive the slow downturn, while still effectively managing your IT operations. Explore how to ensure strong IT governance and benchmark your IT spending.
Posted: May 15, 2008 | Premiered: April 25, 2008


Topics:  Adaptive Enterprise | Budgeting | Business Processes | Cost Benefit Analysis | Data Center Consolidation | Data Centers | Economic Environment | Enterprise Systems | IT Asset Management | IT Best Practices | IT Governance | Portfolio Management (IT Management) | Strategic Planning

PODCAST - Learn how to implement a best practices strategy that achieves the greatest utilization of IT Services for better business outcomes.
Posted: April 15, 2008 | Premiered: April 15, 2008


Topics:  Application Life-Cycle Management | Change Management | Enterprise Systems | IT Best Practices | ITIL

WEBCAST - This webcast offers valuable instruction on how to formalize your enterprise Business Analysis practice to drive greater value out of your current and future ITIL initiatives. Learn how to implement a best practices strategy to maximize IT services.
Posted: April 15, 2008 | Premiered: April 15, 2008


Topics:  Business IT Alignment | Business Process Management | Business Structures | IT Best Practices | IT Service Management | ITIL

WEBCAST - Many ITIL-based projects fail to deliver because the scope is too large. Listen to this Webcast to learn about an integrated IT Service Management for key processes such as configurations, incidents, problems, and service level management.
Posted: April 1, 2008 | Premiered: March 1, 2008


Topics:  Business IT Alignment | Business Process Management | Configuration Management | Databases | IT Best Practices | IT Service Management | ITIL | Secure Content Management | Service Level Management

WEBCAST - Listen to this Webcast to learn about the key challenges surrounding IT Service Management (ITSM), how organizations are resolving those issues, and what tools your organization can leverage to increase its ITSM efforts.
Posted: April 1, 2008 | Premiered: March 1, 2008


Topics:  Asset Management Services | Business IT Alignment | Business Process Management | Change Management | Compliance Software | Configuration Management | IT Asset Management | IT Best Practices | IT Service Management

WHITE PAPER - Take a look at how organizations are taking strides to align business strategy with actual initiatives, projects, and daily activities - in short, to close the gap between strategy and execution.
Posted: March 24, 2008 | Published: November 1, 2007


Topics:  Best Practices | Business IT Alignment | Business Performance Management | IT Best Practices | Strategic Planning

WHITE PAPER - According to IDC, 60.2% of SMBs cited improving efficiency as their top business priority in 2005. Only 23% of those same businesses rated efficiency-enhancing infrastructure investments, such as expanding or upgrading a network, as a high priority.
Posted: February 22, 2008 | Published: January 1, 2007


Topics:  Business Processes | Business Strategy | IT Best Practices | IT Infrastructure | Network Best Practices | Network Management | Regulatory Compliance | SMBs

WHITE PAPER - Backing up mail servers and maintaining data on tape is no longer sufficient in IT. Read this E-guide to learn what role CIOs should play in developing email retention policies and how to ensure compliance and e-discovery requirements are met.
Posted: November 12, 2007 | Published: November 12, 2007


Topics:  Data Collection | EDI | Electronic Discovery | Electronic Discovery Software | Email Archiving | IT Best Practices | Risk Management | Sarbanes-Oxley Compliance

WHITE PAPER - This white paper provides insight on ways that MSPs and IT departments can improve their management of services. Learn how using ITIL best practices with an automated management solution can address a number of the unique challenges these businesses face.
Posted: October 8, 2007 | Published: September 1, 2007


Topics:  Application Life-Cycle Management | Help Desk Management | Help Desk Software | IT Best Practices | IT Management Services | IT Service Management | ITIL | Management Service Providers | OEMs | Patch Management | Remote Network Management | Service Level Management | VARs

WHITE PAPER - The service desk is the first line of defense for reacting to IT issues, yet most organizations haven't designed their service desk properly. Read this white paper to learn about a solution that addresses this problem and help support your clie...
Posted: October 8, 2007 | Published: October 1, 2007


Topics:  Help Desk Management | Help Desk Software | IT Best Practices | IT Management Services | ITIL | Management Service Providers | OEMs | Patch Management | Remote Network Management | Service Level Management | VARs

TRIAL SOFTWARE - Kaseya Solutions provide IT solution providers and IT administrators a complete view of their environments from a centralized console. Install your own fully functional Kaseya server and begin managing your entire computing infrastructure in minutes.
Posted: October 8, 2007 | Published: October 1, 2007


Topics:  Application Life-Cycle Management | Help Desk Management | Help Desk Software | IT Best Practices | IT Management Services | IT Service Management | ITIL | Management Service Providers | OEMs | Patch Management | Remote Network Management | Service Level Management | VARs

WHITE PAPER - IT automation provides the means to maximize IT investments and align them with business objectives. Read this white paper to learn more about IT automation and why your clients must understand the need for this strategy and why it is being used today.
Posted: October 8, 2007 | Published: September 1, 2007


Topics:  Application Life-Cycle Management | Help Desk Management | Help Desk Software | IT Best Practices | IT Management Services | IT Service Management | ITIL | Management Service Providers | Patch Management