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		Meeting Tomorrow's Internet Performance Requirements This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards.	sponsored by Keynote Systems

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	N-central Express sponsored by N-able Technologies TRIAL SOFTWARE - Download this free software trial and see how N-central will drive operational efficiencies in your IT services business by automating manual tasks. Working remotely with N-central, you'll be able to service more customers, more effectively. Posted: September 25, 2008 \| Published: September 25, 2008 Topics: Customer Service \| Customer Service Best Practices \| Management Service Providers \| Remote Network Management \| Service Level Management \| SMBs

	Are You Providing Your Customers with the Satisfying Experience That will Keep Them Coming Back? sponsored by Cisco Systems, Inc. WHITE PAPER - In today's tough economic times, businesses face a daunting challenge: do everything possible to attract and retain customers. This paper examines eight strategies for creating a relationship with your customers that will keep them coming back. Posted: September 25, 2008 \| Published: September 25, 2008 Topics: CRM \| Customer Service \| Customer Service Best Practices \| Economic Environment

	Evaluating CRM Solutions: Six Ways ‘The Oracle Advantage' Benefits Your Organization sponsored by Oracle Corporation WHITE PAPER - This white paper summarizes the key questions every organization should ask of a vendor and the ways ‘The Oracle Advantage' addresses each of these areas. Posted: September 19, 2008 \| Published: September 19, 2008 Topics: Call Centers \| CRM \| Customer Data Integration \| Customer Satisfaction \| Customer Service Best Practices \| ERP \| Software as a Service \| Software Selection \| Vendors

	Resource Center sponsored by AMD WHITE PAPER - This resource center by AMD helps you stay on top of industry trends. There are learning modules, whitepapers, and customer information to help answer and explain any possible questions. Posted: August 26, 2008 \| Published: August 22, 2008 Topics: Application Server Hardware \| Application Server Software \| Customer Interaction Services \| Customer Satisfaction \| Customer Self-Service \| Customer Service Best Practices \| Customer Support Software \| Multi-core Processors \| Server Virtualization \| Web Server Software

	5 Ways to Improve Customer Service in a Down Economy sponsored by OpenSpan WEBCAST - In today's difficult economy, many organizations find it challenging to achieve superior customer service. View this Webcast and explore 5 specific ways to improve the customer experience in a highly cost effective manner. Posted: July 31, 2008 \| Premiered: August 13, 2008 Topics: CRM \| CRM Services \| Customer Service \| Customer Service Best Practices \| IT Departments \| IT Service Centers \| Service Level Management \| SLA

	Bowen & Groves Wins ContactCenterWorld.com 2008 Members' Choice Award sponsored by Bowen & Groves PRESS RELEASE - Bowen & Groves was voted Best in Class Winner for 6 years running and recognize industry solution providers. Posted: July 22, 2008 \| Published: July 22, 2008 Topics: CEOs \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Sales \| SMBs \| Vendors

	Record, Evaluate, Monitor and Archive All Your Customer Interactions For Your Avaya Switch sponsored by Teleformix DATA SHEET - ECHO™ provides the vehicle for focused customer experience management through real-time call monitoring and agent performance evaluations. Posted: July 11, 2008 \| Published: July 1, 2008 Topics: Call Center Management \| Call Center Software \| Customer Interaction Services \| Customer Service \| Customer Service Best Practices \| Quality Control

	Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch sponsored by Teleformix DATA SHEET - Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this. Posted: July 11, 2008 \| Published: July 1, 2008 Topics: Call Center Management \| Call Center Software \| CRM \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Quality Control \| Telephony Systems \| Voice Communications Software

	The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya's Telephony Solutions sponsored by Teleformix WHITE PAPER - Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording. Posted: July 11, 2008 \| Published: July 1, 2007 Topics: Business Intelligence \| Call Center Management \| Call Center Software \| CRM \| Customer Data Management \| Customer Interaction Services \| Customer Satisfaction \| Customer Service Best Practices \| Ethernet Networks \| Quality Control \| Telephony Services \| VLAN \| VoIP

	Uncovering Hidden B2B Sales Potential sponsored by MapInfo Corporation WHITE PAPER - Location intelligence software helps companies increase B2B sales by improving customer and prospect knowledge, managing their sales channels proactively, responding faster to changing market conditions and improving their channel structure and alignment. Posted: July 1, 2008 \| Published: July 1, 2008 Topics: Customer Service \| Customer Service Best Practices \| Customer Support Software \| Market Research \| Sales \| Sales and Marketing Software

	Supercharging Site Performance for Unmatched Holiday Success sponsored by Akamai Technologies WEBCAST - This webinar is on best practices for optimizing online customer experience, as well as best practices in terms of overall holiday planning. Posted: June 19, 2008 \| Premiered: March 19, 2008 Topics: Customer Data Management \| Customer Loyalty \| Customer Service Best Practices \| Customer Support Software \| User Experience

	The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service sponsored by Genesys WHITE PAPER - This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage. Posted: June 3, 2008 \| Published: April 1, 2008 Topics: Contact Center Management \| Contact Center Software \| Contact Centers \| Customer Satisfaction \| Customer Service Best Practices \| IVR \| ROI \| Voice Recognition \| VoiceXML \| VoIP

	Why Advocacy Matters to Grocers: Surveyed Consumers Give Retailers Food for Thought sponsored by IBM WHITE PAPER - Grocers can pursue customer-focused initiatives and investments with greater precision and success by concentrating on customer advocacy. This paper discusses the attitudes and behaviors that can do improve the level of advocacy among customers. Posted: May 14, 2008 \| Published: September 1, 2007 Topics: Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Profiles \| Customer Satisfaction \| Customer Service Best Practices \| Data Centers \| Demographic Profiles \| Food and Beverage Industry \| Retail Channels \| Retail Trade Industry \| Supply Chains

	To Get Promoted in Customer Support, Do These Five Things sponsored by Parature, Inc. WHITE PAPER - Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines. Posted: March 10, 2008 \| Published: March 1, 2008 Topics: Business Metrics \| CRM \| CRM Software \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| ROI \| Succession Planning \| Training

	Meeting Tomorrow's Internet Performance Requirements sponsored by Keynote Systems WHITE PAPER - This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards. Posted: February 26, 2008 \| Published: March 1, 2007 Topics: Customer Service \| Customer Service Best Practices \| Customer Support Software \| Metrics \| Service Level Management

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