Research Papers

ECHO™ provides the vehicle for focused customer experience management through real-time monitoring and agent performance evaluations. ECHO is the ideal recorder for any customer looking for a competitively priced, feature-rich recording solution.

ECHO is a digital voice recording, quality monitoring and CRM platform with a browser based user interface. ECHO includes a broad spectrum of web services to provide a truly Service-Oriented Architecture (SOA) allowing integration with any web services enabled platform. ECHO can make synchronized voice and screen recordings with "over the shoulder" screen clarity and integrates seamlessly with Avaya.